The support experience in the MyAccess portal (previously Access Customer Success Portal) has been updated to make getting help quicker and easier. Instead of raising a case by submitting a form, the Digital Assistant guides your query and connects you with a support specialist if needed.
Use the Digital Assistant in MyAccess
Log in to MyAccess. (See below for details on how to log in.)
Click Ask a question and then click Select a product.
Choose ChangeGPS from the list of products you have access to.
When the Digital Assistant opens, click Ask a question and type your question or request.
If the Digital Assistant can’t solve your query, your conversation will be escalated to a Support specialist and you'll be given a Conversation Reference number.
The support specialist continues the conversation to resolve your query.
If needed, the support specialist will escalate your query for further assistance. You will receive email updates as your query progresses. You can return to the Digital Assistant in MyAccess at any time to view past conversations or those still awaiting resolution.
Watch the video to see how the new experience works
Log in to MyAccess
If you already have a login
Click Sign in to MyAccess and then complete your Username and Password. These are the same as for the Customer Success Portal.
Forgot your password?
Click Sign in to MyAccess and then select Forgotten Password and complete the form with your email address.
You’ll receive an email. Follow the process to reset your password.
If you don't receive the email, please check your Junk or Spam folder and if still not found, it means you don’t have a login. Click Register for MyAccess and complete the registration form. You’ll receive an email with details to complete the process.
Don’t have a MyAcess login or not sure?
Click Register for MyAccess and then complete the MyAccess Registration Form.
The system will check whether you already have a MyAccess login associated with your email address.
If you already have a login, a message will tell you to follow the Reset Password process (as described above).
If you don't have a login, you’ll receive a registration email with details to complete the process.
Still can’t log in?
If you can’t log in or see a message such as Your account has been deactivated or Contact your site administrator, contact us on 000000000000000000 and we’ll get you set up.
Why the change?
These updates introduce AI-powered support and conversations through the Digital Assistant in MyAccess.
No need to complete support request forms.
Instant answers to common questions.
Faster handover to a support specialist when required.