EngageAML — Refunded ongoing monitoring checks
This article explains why some ongoing monitoring checks in EngageAML are refunded instead of run, and how to read the reason shown in the Status column on the step 6 screen.
How the Anti-Money Laundering check runs in step 6
In step 6 of the EngageAML workflow, turning on ongoing monitoring for a client triggers an Anti-Money Laundering (AML) check. This check only runs once per client:
If the AML check passes, ongoing monitoring stays enabled for that client.
If the AML check fails, ongoing monitoring is turned off for that client.
No refund is issued in either case, because the check has already been performed and the credit has been used.
Prerequisites for the AML check to run
Before the AML check can run for an organisation entity, two pieces of information must be in place:
An Australian Business Number (ABN) must be entered in step 3 for the organisation entity.
EngageAML uses that ABN to look up the matching Australian Company Number (ACN).
The AML check only runs if both the ABN and the ACN are valid. If either one is invalid or missing, the AML check does not run.
When a refund is issued
If the ABN or the ACN is invalid or missing, EngageAML does not run the AML check for that organisation entity, and the monitoring credit is refunded. This is expected behaviour, not an error: the refund reflects the fact that no check was actually performed.
Current case: six refunds explained
For the six refunds under review, the AML check did not run for any of the six organisation entities, so the refunds were processed correctly:
Five organisations have no ABN entered.
One organisation has no ACN.
Checking the reason in the status column
In the step 6 UI, the table's Status column shows the reason a check did not run for a specific organisation entity. You'll see one of the following:
ABN Required — no Australian Business Number has been entered for this organisation entity in step 3.
ACN Required — an ABN has been entered, but EngageAML could not find a matching Australian Company Number for it.
Need help?
If a customer queries a refund and the reason shown in the Status column doesn't match what's described here, or if you need help interpreting a specific case, contact the ChangeGPS support team through [email protected].