Manage your ChangeGPS subscription with your Account Manager
If you try to manage your ChangeGPS subscription and see a message telling you to contact your Access Account Manager, it means your subscription is looked after by your Account Manager rather than self-managed through the Product Change app. This gives you a dedicated point of contact who can take care of your subscription changes for you.
What this message means
Some ChangeGPS subscriptions are managed directly by an Account Manager rather than through the Product Change app. If your subscription is set up this way, ChangeGPS shows the message "To manage your ChangeGPS subscription, please contact your Access Account Manager" instead of the subscription management options. Your Account Manager can handle upgrades, downgrades, and cancellations for you, so you don't need to process these changes yourself.
Get your subscription changed by your Account Manager
You have two easy ways to get a subscription change made.
Contact your Access Account Manager directly. They'll be happy to help with upgrades, downgrades, and cancellations on your behalf.
If you don't know who your Account Manager is, or you'd prefer not to contact them directly, submit the contact us form instead. Include details of the subscription change you'd like to make, and our team will follow up with you.