Resolve the "No Active License" error in a ChangeGPS app
If you open a ChangeGPS app and see a "No Active License" message instead of the app loading, this means your account does not currently have a licence to use that specific module. This article explains why the message appears and what to do to get access.
Why you see the "No Active License" message
The "No Active License" message appears when your firm has not assigned you a seat for the app you're trying to open. Seats control which individual users can access a given ChangeGPS app, so even if your firm is subscribed to the app, you still need a seat assigned to you before you can use it.
Assign a seat if your firm is subscribed to the app
If your firm is subscribed to the app showing the "No Active License" message, an ChangeGPS Administrator can assign you a seat using the Seat Management app.
To assign a seat:
Click the Access drop-down and select Apps.
Use the search bar to locate and select the Seat Management app.
Select the product for the app showing the "No Active License" message.
Use the Unassigned tab to find the relevant user and assign them a seat.
Confirm the seat has been applied under the Assigned tab.
Seat changes can take up to 60 seconds to take effect. If the app still shows "No Active License" after a minute, refresh the page.
For a full walkthrough of seat allocation and ChangeGPS setup, read the ChangeGPS setup guide shared in the Onboarding Toolkit.
If you're not an Administrator
Seats can only be assigned by a user with the ChangeGPS v2 Administrator role. If you see the "No Active License" message and you don't have Administrator access, ask your firm's ChangeGPS Administrator to assign you a seat using the steps above.
Which apps are included in my subscription?
The apps included in your subscription depend on which ChangeGPS product or bundle your firm has purchased. Check the following pages for the apps included in each product or bundle.
The Core, Tax Advice, Year End and Practice Tools bundles are listed on the Core pricing page.
TaxPlan Pro and TaxPlan Advanced are listed on the TaxPlan pricing page.
EngageAML is a single app and is listed on the EngageAML pricing page.
Progress is a single app and is listed on the Progress pricing page.
If you're not sure which product or bundle your firm is subscribed to, check the Seat Management app or ask your firm's ChangeGPS Administrator.
Contact support if you believe you should have access
If your firm is subscribed to the app, a seat has been assigned to you, and you still see the "No Active License" message, contact our support team so we can investigate your account.